win63's Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how win63 collects, uses, and stores data.
win63 ("we", "our", "platform") treats your privacy with the highest importance. This Privacy Policy ("Policy") describes how personal information of win63 platform users ("you", "user") is collected, for what purposes it is used, with whom it is shared, and how it is stored and kept secure.
By using win63's website, mobile app, or any other service, you will be considered to have fully accepted the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from using our services.
This Policy is supplementary to win63's Terms and Conditions and both documents should be read together.
What Information We Collect
win63 collects two types of information from its users: (a) information provided directly by the user, and (b) information collected automatically during use of the service.
(a) Personally Provided Information
During account registration and management, we may collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID or passport number (for KYC verification)
- Residential address
- Payment information: bKash, Nagad, Rocket, or bank account details
(b) Automatically Collected Information
When you use win63, our system automatically records the following information:
- IP address and device identification information
- Browser type and operating system
- Pages visited, session duration, and click patterns
- Login and logout times
- Betting and gaming activity history
- Transaction records
- Information collected through cookies and similar tracking technologies
(c) KYC and Age Verification
As a responsible platform, win63 ensures that all users are at least 21 years of age. For this reason, a copy of a government-issued ID may be requested during registration and certain financial transactions for identity verification.
Purposes of Information Use
win63 uses collected information only for specific, lawful, and transparent purposes. The main reasons your information is used are:
- Account Management: Creating, verifying, and maintaining your win63 account.
- Service Delivery: Providing betting, gaming, and other platform services without interruption.
- Payment Processing: Securely completing deposits, withdrawals, and other financial transactions.
- Security Assurance: Preventing fraud, unauthorized access, and other security threats.
- Support: Resolving your issues through our customer service team.
- Legal Compliance: Adhering to applicable laws and regulations.
- Responsible Gaming: Identifying problematic gambling behavior and providing appropriate assistance.
- Platform Improvement: Analyzing user experience to improve service quality.
Information Sharing and Disclosure
win63 never sells your personal information to third parties. However, information may be shared in certain circumstances:
Service Provider Partners
Trusted organizations that perform technical, payment, analytics, or customer service work on behalf of win63 may access information to a limited extent. These organizations operate under strict confidentiality agreements and may not use information without win63's direction.
Legal Obligations
win63 may be required to provide information to authorities in order to comply with court orders, lawful requests from law enforcement agencies, or applicable legal requirements.
Business Changes
In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such cases, the new entity will also be required to comply with this Privacy Policy.
With Your Consent
Before sharing information with third parties for any reason other than those listed above, we will obtain your explicit consent.
Information Protection and Security
win63 applies industry-standard security measures to protect your personal information:
All data transmissions are protected by 256-bit SSL encryption, which prevents unauthorized access by third parties.
Your information is stored in secured data centers where unauthorized physical access is also prohibited.
win63 staff are given access to specific information only as required for their job; all staff are bound by non-disclosure agreements.
Regular internal and external security assessments are conducted to identify security vulnerabilities.
However, no method of transmitting or storing information over the internet can guarantee complete security. Despite the highest level of caution, should any unauthorized access or data breach occur, we will notify you promptly in accordance with applicable law.
Cookie Policy
Cookies are small text files stored in your browser that help improve your browsing experience. win63 uses the following types of cookies:
Essential Cookies
These cookies are essential for the basic functionality of the platform. They are required to maintain login sessions, ensure security, and remember your account information. Disabling these cookies may cause win63 to not function properly.
Analytics Cookies
We use analytics cookies to understand how users are using our platform. This information helps improve service quality. The data collected is aggregated and not personally identifiable.
Functionality Cookies
These cookies are used to remember your language preference, display settings, and other personalized settings.
You can control cookies by changing your browser settings. However, disabling certain cookies may cause some features of win63 to not work correctly.
Information Retention Period
win63 retains your personal information only for as long as it is necessary:
- Active Account: All information is retained for as long as your account remains active.
- After Account Closure: Transaction and identity-related information is retained for a minimum of five years from the date of account closure to meet legal and financial obligations.
- Legal Disputes: If any dispute or legal process is ongoing, relevant information is retained until it is resolved.
- Marketing Information: Marketing communications are stopped as soon as you withdraw your consent.
After the required retention period, information is securely deleted or anonymized.
Your Rights
As a user of win63, you have the following rights:
- Right of Access: The right to know what information we hold about you and to receive a copy of it.
- Right to Rectification: The right to request correction of any inaccuracies or incompleteness in your information.
- Right to Erasure: The right to request deletion of your information in certain circumstances, though this may be limited where legal obligations apply.
- Right to Restrict Processing: The right to request restriction of processing of your information in certain circumstances.
- Right to Portability: The right to receive your information in a structured, commonly used format.
- Right to Object: The right to object to the processing of your information for specific purposes.
- Right to Withdraw Consent: The right to withdraw any permission given on the basis of consent at any time.
To exercise these rights, contact us at: [email protected] — our team will respond to your request within 30 business days.
International Data Transfers
win63 may use servers and service infrastructure located in various countries to operate its services. This means your information may be processed or stored outside of Bangladesh.
win63 applies the necessary contractual and technical safeguards to ensure that countries to which data is transferred maintain a level of data protection equivalent to or higher than that of Bangladesh.
Third-Party Links and Services
The win63 platform may from time to time use third-party payment processing services (such as bKash, Nagad, Rocket). These external services have their own privacy policies and are outside win63's control. We advise you to review the privacy policy of the relevant service.
During payment processing, win63 does not store your full financial credentials (such as your complete bank password or PIN).
Protection of Minors' Information
win63 is an adults-only platform and is intended solely for those aged 21 and above. We do not knowingly collect any information from minors.
If we become aware that any person has registered under the age of 21, we will immediately close that account and delete the associated information. If you believe someone you know who is a minor has registered on this platform, please let us know at [email protected].
Changes to the Policy
win63 reserves the right to update this Privacy Policy as needed. If any significant changes are made to the Policy:
- The updated date will be noted on this page.
- A notification may be sent to your registered email.
- The change will be clearly communicated on the platform before it takes effect.
If you continue using win63 after any changes, you will be considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.
Contact and Complaints
If you have any questions, comments, or complaints about this Privacy Policy, please contact us:
Email: [email protected]
Live Chat: Available 24/7 (in Bengali)
Response Time: Within 30 business days
If you are not satisfied with our issue resolution process, you have the right to lodge a complaint with the applicable data protection authority.
Also read our Responsible Gaming policy and Terms and Conditions — these will give you more detailed information about your rights and responsibilities as a user.